At Sacyr, we strive to implement industry best practices and enhance the experience of our clients and users, by elevating service quality and driving innovation. Our annual goal of achieving an average satisfaction score of 4/5 is aligned with our Quality, Environment, and Energy Policy, which is customer-centric and committed to continuous improvement. Analysis of the questionnaires confirms that 94% of clients are 'Satisfied' or 'Highly satisfied', with ratings of 4 or higher.